ChamberDesk

Built as a Complete Membership Platform

eLab Communications created ChamberDesk to address the operational complexity faced by chambers of commerce, associations, destination organizations and other membership-based organizations.

Rather than combining multiple disconnected tools, ChamberDesk brought member management, billing, communications, events, business-directory content, advertising and reporting into a single cloud-based platform designed around the day-to-day needs of membership organizations.

The product was developed through multiple planning, MVP, beta and production phases, evolving through direct client use and continued product development.

• Proprietary eLab SaaS product
• Multi-tenant platform architecture
• MVP and beta development
• Production product evolution
• Role-based administrative workflows
• Member-facing functionality
• Ongoing feature development

Membership, Billing + Self-Service

At the center of ChamberDesk was a membership-management system designed to automate recurring administrative work while improving access for both staff and members.

The platform supported member records, subscription and renewal workflows, online billing, business-directory profiles and self-service account functionality, reducing the need for organizations to manage these activities across separate systems.

• Membership records
• Automated billing
• Membership renewals
• Subscription management
• Business directory
• Member profile management
• Self-service member portal
• Administrative dashboards

Events, Communications + Revenue Tools

ChamberDesk extended beyond membership administration into the communications, event and revenue functions used by member-based organizations.

The platform included event registration and management, email and SMS communication tools, advertising-management functionality and business-directory features designed to help organizations engage members while creating additional opportunities for visibility and non-dues revenue.

• Event registration
• Event management
• Email marketing tools
• SMS communications
• Advertising-management module
• Business listings
• Member communications
• Digital revenue tools

Analytics, Infrastructure + Product Evolution

ChamberDesk included analytics and reporting tools that gave administrators greater visibility into membership activity, events, communications and platform operations.

eLab Communications also managed the underlying SaaS infrastructure, client support and ongoing product development, continuously improving the interface, workflows, performance and feature set as organizations used the platform in real-world environments.

The same proprietary platform thinking later informed other eLab-developed digital products and publishing systems.

• Analytics dashboards
• Advanced reporting
• Cloud infrastructure
• Platform monitoring
• Client onboarding and support
• UI/UX improvements
• Ongoing product development
• Knowledge-base and training content